I tried live chat. The person couldn't help, really couldn't help and gave me an email address. I wrote to them and received a quick reply. Here is where it gets fun. You can't reply to that person or address, it's a no reply address. I have to forward each email to the original email address meaning I get a different person in the call centre in whatever part of the world it is based. Wherever they are English is not their first language, the replies are 2 original sentences that may or may not make sense, followed by a cut and paste section that tells me how wonderful their service is and to go to live chat. They largely can't get their head around the problem but on the odd occasion they do their resolution is nearly right but not quite. This needs a further reply to a different person and on it goes. I'm up to 7 separate emails now 🙄😡. The issue really isn't tricky either.
Everytime I can't get help via chat they get a supervisor connected and read through chat
If they email you just reply to that email and it goes to them ..
The best customer service I've ever had
And if they phone you their brilliant aswell